Free shipping with every order

  • What are the different lenses you offer?

    All our prescription lenses are from Essilor, the world’s leading manufacturer of ophthalmic lenses. Your prescription is taken in care by a certified optician.

  • Payment

    Your payment is 100% secured and taken in care by your credit card company. None of your card informations will be kept.

  • How much does shipping cost?

    Shipping is totaly free for Canada & United States orders.
    We only ship in those countries.

  • When will I get my order?

    Fedex Ground average time period:

    Canadian orders: 1-7 business days
    United States: 2-7 business days

    *The specific time period into which you will receive your order is specified during the checkout. Unfortunately, the shipment period is controlled by the shipping company. Therefore we have no control on it.

  • Do you ship internationally?

    We ship to Canada and United States.

  • Return Policy

    Free 30 days return & refund.

    Please contact us for any return. Our Staff member will be glad to help you fix any issues related to your order.

    Return Adress:

    1230 Rue de la Concorde, Lévis, QC G6W 0M7

  • Duty Costs

    Any additional duty fees are not taken in charge by Panache. Buyers must be aware that certain duty fees might be applicable depending on the country and state where the glasses are sent to.

  • Shipping Company

    For both Canadian and American orders, Fedex Ground is used for shipping.

  • Valid prescription

    Your prescription must be valid. We do not take in charge expired prescription.

  • Can you fill in any prescription?

    We have certain prescription limits to respect to give you a nice result. Here they are.

    SPH : +4.00 to -6.00
    CYL : +2.00 to -2.00
    AXIS : no limit
    ADD : we do not take care of prescriptions with add
    PRISM : we do not take care of prescriptions with prism

Still looking for an answer?

Feel free to contact us for any additional questions!